1. HOW LONG WILL IT TAKE ME TO GET MY ORDER?

    Orders are typically completed within 7-10 business days of art approval. In some cases certain products may take longer to complete which will be communicated at time of order. We also offer rush services and will do our upmost to meet your deadline.

  2. WILL I GET TO SEE A SAMPLE OF THE WORK BEFORE MY ORDER IS PROCESSED?

    All new orders will receive a proof either electronically or physically depending on the decoration method.

  3. DO YOU HAVE SAMPLES OF ITEMS THAT WE CAN SEE AND HOLD?

    We encourage our clients to look at samples before making a purchase. We carry many items in our showroom that can be touched, seen & tried on.

  4. WHAT HAPPENS IF I DON’T LIKE HOW SOMETHING TURNED OUT?

    Our products & decoration are guaranteed. The samples and proofing process ensures that you are getting the products you expect with the logo(s) applied correctly and error free.

  5. DO YOU JUST DO EMBROIDERY?

    We are also experts in Screen Printing, Digital Printing, Laser Engraving & do the work “in-house”. Some promotional items are decorated by our partners utilizing other decoration methods.

  6. CAN I BRING MY OWN ITEMS IN TO BE DECORATED?

    In some cases we are able to decorate client supplied items. Please contact us to discuss the details.

  7. WE ARE A SMALL BUSINESS; DO YOU HAVE A MINIMUM NUMBER OF ITEMS THAT CAN BE ORDERED?

    For 99% of apparel items we do not have minimums. Most promotional items do have minimum quantities that need to be ordered. The minimum depends on the item ordered.

  8. WE ARE AN ORGANIZATION/LEAGUE WITH MANY PEOPLE AND MAY REQUIRE SIZING SAMPLES. DO YOU PROVIDE SIZING KITS OR AN OPPORTUNITY FOR OUR MEMBERS TO COME IN AND GET SIZED?

    Yes, we offer sizing kits that can be signed out. Sizing in the shop or one of our representatives can come out to your uniform day to assist with fitting your group.

  9. DO YOU OFFER DISCOUNTS FOR LARGER ORDERS?

    Discounts are given on higher quantities. There are price breaks on all items we carry.

  10. DO YOU DELIVER WHEN THE ORDER IS COMPLETED?

    We ship free within Halton & west Mississauga. We offer paid shipping through Canada using all major couriers.

  11. DO YOU REQUIRE DEPOSITS ON ORDERS AND HOW CAN WE PAY?

    All orders require a %50 deposit. Payment can be made through Visa/Mastercard, Debit, EFT, Cash or Cheque.

  12. DO YOU OFFER ANY ONLINE SHOPPING?

    Orders can be placed on our websites and then followed up with a formal quote from our staff.

  13. DO YOU COME OUT TO SEE PEOPLE OR DO WE HAVE TO COME TO YOUR SHOWROOM?

    We definitely will come out to see you. Out goal is to make the process as easy as possible! Coming in to our showroom does have it’s benefit’s as you will be able to see, touch and feel a lot more items then it’s possible for us to bring to you.

  14. DO YOU ONLY DEAL WITH BUSINESS IN OAKVILLE? WILL YOU TRAVEL OUTSIDE OF OAKVILLE TO DO BUSINESS?

    We travel and service all of the GTA & Southern Ontario. If you are outside this region, we can service you remotely.

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